FAQs

Please refer to the FAQs page for answers to many questions

Tickets are non-refundable and non-exchangeable, if you have any additional questions or concerns please call our support centre at 1-800-656-0713 and we will see what we can do.

Your tickets are transferrable, so if you can’t use your tickets, feel free to give them to a friend to use.

You may have received an error message during your purchase process.

It may have been either a 400 or 500 code error or simply a blank screen and you may wonder if your order has gone through.

This could have been caused by many factors:

1. Your session expired and you were taking too long to complete the order.

2. Your internet connection has cut out.

3. An issue with your computer.

4. Your credit card was invalid (there should be a specific error message indicating this).

Next steps:

1.  Check your email and junk folder right away. If the order went through, you will have received a confirmation email with the details of your purchase.

2. Before attempting another purchase, please email us at support@eztix.com or call us a with the details of your concerns and we will do our best to assist you.

By Telephone

North America: 1-800-656-0713

Mexico: +52 55 4170 7517

Europe: +44 203 514 2639

New Zealand: +64 9801 0365

Australia: +61 280152111

Thailand : + 66 (60) 0024180

International: +883 510008273389

Do not be alarmed, we have not double charged you. This recurring charge is a label some credit card companies use for charges that have an authentication token attached to the transaction. It is not in fact a recurring charge but a method to adjust an order without re-entering one’s payment details. Transactions are not altered without your authorization. Please review your credit card statement to ensure you see only one transaction and rest assured that no other transactions will appear unless you purchase more tickets.

If you have further concerns about this, please contact support@eztix.com.

If you can’t find your tickets or are having any other issue, please send us an email at support@eztix.com and we’d be happy to help you.

While parking is available at each tour starting location, details vary for each individual tour and will be made available upon booking.

Due to the nature of the tour, participants need to be at least 18 years of age.

Please be sure and let us know if you (or anyone in your group) has a dietary restriction (e.g. vegetarian, diabetic, allergy, etc.) when you purchase your tickets. As long as we know in advance, we can accommodate your needs.

Yes, advance ticket purchase is required. Events typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance.

Food/server gratuities are included in the per-person price on all trips.

At the conclusion of the “Gangsters On a Boat!” Tour you do have the option to tip the Captain of the boat at your discretion, any amount is acceptable and appreciated.

Yes, bathrooms are available during the tours at selected locations.

Other than inclement conditions, the tours will go on as scheduled.

Due to the nature of the tours, wheelchair access is not available. Walkers are accommodated.

At this time, we do not offer tours in any other languages except English.

Yes! Please get in touch with the tour office at 262-208-1915 to talk about the specific needs for your outing.

Bring your cameras/phone and when it’s really hot out, we recommend an application of sunscreen on exposed parts of the body and a lightweight pair of sunglasses. During the cooler seasons it’s important to wear an extra layer of clothing and/or bring a light jacket and consider bringing gloves.


Still have questions?

Contact our team directly by phone, email or form below